Demonstrated ability to support applications and/or technology via phone, email, or chat. Provides the timely resolution of issues/problems or escalates the…
Respond to support and request tickets in a timely manner. Provide desk-side and remote user support and troubleshooting. 401(k) plan with 4% matching.
TSS may also take other technical support related assignments like user training or internal knowledge transfer session to ensure both users and team members…
Under direct supervision, the incumbent will provide technical support to end-users for computer hardware, software, and network related problems.
Experience using a support ticket system like Zendesk preferred. Minimum two years of technical support experience required, ideally at an educational…
Provides onsite and telephonic technical support and consultation in the use and operations of complex computer operating systems.
Supporting computers in university classroom and lab environments. Providing desktop/user support in classroom, lab, and office environments.
Assist with the support of academic computer labs in the installation and maintenance of computers, peripherals, and educational software applications including…
2+ years experience in high-touch customer service (technical support experience preferred). Provide industry leading SaaS Product Support to all Quartzy users…
Effectively communicate with Side employees guiding them through IT case resolution. Complete onboarding/offboarding activities, including ordering and…